Contacting Printer but dose not print

[Buku]

Hi, I have a Problem with printing from my iPad and iPhone sometimes it works okay, but increasingly I get to the following message....

and it it just stays like this.

i have run through all the support trouble shooting advice but it did not help.

i did find a workaround for some printing by choosing the to print through HP Smart, but I only get this option on some print selections.

any help please

thank you in advance

Ken

[Rainbow23]

Hi @Buku,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 4520 All-in-One Printer wherein it does not print from iPhone or iPad.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Printing with Apple AirPrint (iOS)

You may also check the steps in the link: Print and Scan from the HP Smart App

Let me know if this works.
 

You have a good day ahead.
 

[Buku]

Hi Rainbow23,

Thank you for your help, we have been trough help page a few times but it has not helped, we have also tried staring both printer and router but this did not help, the HP Smart is only avalble on some apps so it is not helping much.

Best regards

ken

[Rainbow23]

Hi @Buku, 
Thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.