Contacting printer. It isn’t!!!

[Katpp2]

I have spent the last two hours trying to sort this issue out. Largely going round in circles. My printer suddenly stopped printing wirelessly. It is in warranty. I printed one document okay, and then it just stopped working. I would have expected to be able to get through to a live online chat but can’t. I have switched off router and then printer and then switched on again after one minute. Didn’t work. I’ve done wireless network test. It says no problems found. I’m annoyed now. What a complete waste of time. Would someone please do me the courtesy of explaining simply what I need to do?

[Rainbow23]

Hi @Katpp2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 5540 All-in-One Printer wherein it does not connect to the wireless network.

This issue could occur if the wi-fi direct is enabled.

Let's go through a few steps that may help to fix this issue.

I suggest that you disable the wi-fi direct on the unit and check by following the steps listed below:

1. From the Home screen on the product control panel, touch the Wireless button.

2. Open the following menus:

Wireless Menu

Wireless Direct

On/Off

3. Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

If the issue persists, then I suggest that you follow the steps to setup the wireless network by following the link: Wireless Printer Setup

Let me know if this works.
 

You have a good day ahead.