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HP Recommended

Please help me. I have the HP inkjet 6978. I cannot print anything on the cricut printable sticker paper!  I’ve resolved the jamming problems by setting it to photo paper but nothing will print on it

1 REPLY 1
HP Recommended

@Lola708 

 

Unfortunately, you cannot use (select) Photo paper unless you have actually loaded photo paper - most printers cannot be fooled.

 

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Based on the printer model...

 

 

If you have not done so, consider installing the update for the printer Firmware.

At this writing, the current update is marked "Critical"

Reminder:  Always read the description and any other sections before installing Firmware.

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

 

and

 

If you have not done so, download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

 

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Based on the software / application.

 

Datasheet 

Media Types Supported

Plain Paper, HP Photo Papers,HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled

 

Printer Specifications for HP OfficeJet Pro 6900 Printers

Paper Handling

Cards
163 to 200 g/m2 (90 to 110 lb index)

 

Assuming the Full Feature Software is installed,

and that the "sticker" paper is within the weight limitations for "card paper",

consider selecting Media (paper type / kind of paper)

Brochure matte (or HP Glossy Brochure if the sticker paper has a gloss surface)

 

What else?

Perhaps "Presentation" or "Thick" paper if you can find a setting (Media type selection) for it.

 

Will that work?

Unknown - maybe.

 

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HP OfficeJet Pro 6978 All-in-One Printer 

 

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Dragon-Fur

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