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‎06-25-2016 05:46 PM

HP Recommended
Product: All In One 7525
Operating System: Mac OS X 10.11 El Capitan

We've been getting crosswords every day but not for the past two days.  I've turned the printer and router off as suggested and that didn't work.  I've run a printer diagnostic and everything is working fine.  Please help.  Thank you.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2016 03:24 PM

HP Recommended

@JoanneCO,

 

I would like you to delete the crossword app and reinstall it on the printer. Any changes?

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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3 REPLIES 3

‎06-26-2016 02:04 PM

HP Recommended

Hi @JoanneCO,

 

Welcome to the HP Support Forums! 🙂 I see you are running into a problem when trying to print crosswords to your HP Photosmart 7525. You have tried resetting the printer and router with no success. To better help you please leave me with the following information:

 

1. Are these crosswords from the front panel of the printer or on a website?

 

2. Do you get any error messages?

 

3. Are you able to print and scan with no problems?

 

4. Have you recently upgraded to the Mac 10.11 OS X?

 

I will watch for your reply so we can get started.

 

To simply say thanks, please click the "Thumbs Up" up button. 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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‎06-26-2016 03:18 PM

HP Recommended

The crosswords were from the front panel of the printer.

 

The error messages were: 1. Your publication will print soon after downloading 2. Scheduled printing is set for on. Current settings delivered daily. 3. There was an unexpected problem with this printable, Try again later.

 

I have been upgraded to 10.11.5 months ago.  And have received crosswords since then.

 

I appreciate any help you can give me.

Was this reply helpful? Yes No

‎06-26-2016 03:24 PM

HP Recommended

@JoanneCO,

 

I would like you to delete the crossword app and reinstall it on the printer. Any changes?

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No
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