DJ 2630 web services not visible

[Belmontbill]

I'm trying to signup for instant ink but cant get the webservices to load to find the claim code and setup the eprint email.

I access the printer via HTTP:\\HPAC8006 as suggested but although it gets redirected to the https: version the webservices box displays a warning and keeps asking to reload.

The printer is connected to the internet, strenght is good so I cant work out what to do next.

[Dragon-Fur · Accepted solution]

@Belmontbill

It sounds like you are trying to useEmbedded Web Server (EWS).

Consider using printer's IP address with EWS.

Example:

Open your favorite browser > type / enter Printer IP address into URL / Address bar

tab Web Services

EWS_8630_Web-Services_1 

General Instructions

HP Instant Ink > How to > Printer Setup, Installations & Updates > Turning On Web Services

More information...

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Read / Find Information

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

_________________________________________________________________

Help, Documents, Videos, and Information

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Guided Help Options:  HP Instant Ink – Top Solutions

_________________________________________________________________

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

______________________________________________________________

Videos!

Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

Fitting Instant Ink Cartridges in your HP Envy or Officejet Printer

Reference

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP DeskJet 2630 All-in-One Printer

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Belmontbill]

Thanks Dragon .. the issue is that I cant even get to the EWS icon .. I type the IP address in the browser , it loads and then the Web services box displays "warning" .. Click to reload .. 

I cant get past that and see the icon you display.

[Dragon-Fur]

@Belmontbill

Not sure about an EWS icon -- using the browser to connect to EWS does not require accessing EWS through the Printer Assistant shortcut icon on the desktop named for the printer.

The printer has to be connected to the network to use EWS.

You must know the IP address of the connection to use the Browser method.

Install the Full Feature Software, correct any network issues, then tackle the setup for Instant Ink...

Printer Software – Uninstall Existing Software (Optional)

If the software is already installed and you want (need) to uninstall it:

Control Panel > icon view > Programs and Features >

Scroll down, click, and Uninstall the software

After the software is removed, Restart the computer and log in

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is only updated after the printer software is installed / functional.

Troubleshooting and How-to

There are a number of troubleshooting techniques recommended to resolve various issues.

Printer Troubleshooting, including (and not limited to):

Turning On Web Services

Getting the Printer Claim Code

Printer Not Found During Network Driver Setup (Windows)

 Wireless Troubleshooting

From the How to Category

Wireless Printer Setup (Windows)

 Find Your Wireless WEP, WPA, WPA2 Password (Windows)

From the Manuals Category

User Guide

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

Contact Instant Ink Support

I think you must resolve network and any software / firmware installation issues before you contact Instant Ink Support. 

Nonetheless, if you cannot fix the problem(s)
AND / OR 

If you believe the issue is related to setting up Instant Ink, do please contact Instant Ink Support in your region and ask for help.

Things that are Instant Ink

______________________________________________________________

Instant Ink / HP Technical Support

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

• Instant Ink Service is not "free ink"
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

• Read / Find Information

HP Instant Ink> FAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

_________________________________________________________________

Reminders

• Chat is not an option in every region.
• In those areas where Chat is an option: Chat may not be available all of the time.

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

_________________________________________________________________

Option:  Agent Response

You can choose to wait for an HP Agent to respond to your request.

The following applies to agent response from HP:

• An HP agent will post back before contacting you privately.
• HP agent response times vary widely – this forum is not HP Technical Support.
• HP agent response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

Reminder:  Support may be restricted to regular business hours as defined in your location.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

___________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Help, Documents, Videos, and Information

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Belmontbill]

This is going to sound like a scene from helpdesk 101 but when I turned it off by unplugging it and switched it on the EWS ico appeard.  

Previously I had been using the on off button on the printer and looks like that did not reset it completely

Thanks for your help .. I'll keep the documentation for future use .

[Dragon-Fur]

@Belmontbill

No worries.  You are welcome.

From a Life Past...

More times than I can count someone would call us to report a problem: "This does not work, please help!"  When IT shows up at the office and tries the same thing, all is magically fine.   We called this the "IT Effect".  Smiling.

Happy Printing!

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