DNS cannot be confirmed

[Jpolite101]

I'm setting up my printer. Connects to wireless great. Won't connect to web services. Ran report and it said DNS failed confirmation. Can't figure out where to go from there. The app won't recognize and printers on the network. Help please.

[Jeet_singh]

Hi @Jpolite101,

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As I understand you are having issues setting up the web service for your HP Officejet printer. Don't worry I'll try my best to help you with this,

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

If the wireless light is solid blue, then the printer is connected to the network. Press the blue icon and then get the printer IP address.

Now open a web browser and on the address bar (top left corner) type the IP address and press enter. If the printer and the computer are on the same network, the printer page (Printer EWS) should display.

Let’s try assigning a static IP to try and fix this issue. Follow the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now go ahead and download and install the full feature software from the support website. (Please choose the OS)
• Select the connection type as wireless if prompted and follow the on-screen instructions to complete the setup.

I hope this should do the trick. Let me know how it goes for further assistance. I'll be more than happy to help.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,