Delete a printer from HP Connected

[knute97]

In HP Connected, I am showing 2 HP printers that have been replaced by a new HP printer.  How do I delete the printers from HP Connected?

[A4Apollo]

Hi! @knute97, Welcome to HP Forums, this is a great place to get support, find answers and tips.

I understand you would like to know how to delete the printer from HP connected account.

Don't worry I'll try my best to help you out.

Did you make any changes to your printer?

And here's the step by step guide for you listed below: 

Disable Web Services:

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

Before you do that, however, you should know:

1. You can "add a printer" without removing existing ones. i.e. you can have multiple printers in the account.

2. You probably won't be able to use the same email address for the new printer, as email addresses need to be unique.

When you log on to https://hp.care/2IInzsD, your account home page should show the printer. If not, click on the first tab "My Printers", should show a picture of your printer and next to it "Settings" button you have an option of removing the printer from the list.

Refer this article to know more information about setting up HP connected account. Link: https://hp.care/2JRHshI

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!
 

You have a good day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[knute97]

Thanks for the reply, but my question is still unanswered.

I have only 1 OfficeJet now, but my HP Connected website shows 3 -- 2 older OfficeJets that are gone.

How do I clean up HP Connected and remove the 2 printers?

[A4Apollo · Accepted solution]

@knute97, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

As you need to know how to remove the printer entries from the HP connected account.

When you log on to https://hp.care/2IInzsD, your account home page should show the printers.

If you don't see the picture of your printer, click on the first tab "My Printers", should show a picture of your printers and next to it click on "Settings" button now you should have an option of removing the printer.

If the issue persists try resetting the browser on your PC and check if it helps.

Also, here a video on removing the printer from HP connected account. Lijnk: https://hp.care/2IJs4mH

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!