Demo ePrint from HP would not print

[FONDAFRED]

I received an email from HPConnect welcoming me with my new Officejet 5255 and offering a demo ePrint.  Just click on the "demo ePrint" button in the email to print something on my printer.  Nothing printed.  I did get a message asking if I meant to switch APPs, and there was a line telling me to copy the email they assigned to my printer into my email manually and try that but it simply sent me an email but printed nothing.

[Jeet_singh · Accepted solution]

@FONDAFRED,

Welcome to HP Support Community,

Have you tried to create an HP connected account.

I would suggest you try to follow the steps suggested in this support document for - HP Printers - Printing with HP ePrint

Let me know how it goes for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[FONDAFRED]

 I followed the posted instructions and got the print entitled "Get the Most out of Your Printer"  Then I was able to print a picture from my iphone 6s so that was great.  There was a delay before the picture printed, but it worked.  There is a 16 digit printer code that was included on the initial print out and I don't know what that is for. 

[Jeet_singh]

@FONDAFRED,

In this scenario, I would suggest here is to go ahead and setup the ePrint again.

Follow the link from the previous post and let me know how it goes for further assistance.

Cheers 🙂

[FONDAFRED]

I followed the instructions from HP at the link you suggested and it works well now.

[asmita6658]

@FONDAFRED

That's great! Happy to hear that. 

If you need further assistance feel free to reach out to us. 

Have a great day!