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‎07-05-2019 03:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

New DeskJet 3788 - I did it all, downloaded the mobile app, downloaded the desktop app, switched printer to Wi-Fi setup mode.

The mobile app find the printer, I'm writing the Wi-Fi password key, the app connects to the printer but fails to change printer's settings.

Wi-Fi is 2.4G and not 5G.

I tried connecting directly to PC with USB, and it's working locally, but I can't find anyway to connect the printer to network through USB.

Any solution, please...

2 people had the same question
1 REPLY 1

‎07-05-2019 04:58 AM

HP Recommended

Hi,

From your desktop Click the HP Deskjet 3700 icon.

Within the Tools tab click Convert USB to Wireless connection and then follow the steps on screen.

 

Please let me know if that helps,

Shlomi



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