Deskjet 2540 ~ Only printing blank pages

[ryanb8741]

Deskjet 2540 only printing blank pages. Printing all of the testing and cleaning pages correctly but as soon as you try and print anything from a browser, it prints out a blank page. It does sound like it's printing but it's all blank. Tried Chrome and Firefox. Any ideas?

[Jeet_singh · Accepted solution]

Hi @ryanb8741,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your HP 2540 is printing only blank pages. I'll be really glad to help you with this,

I would like to know the following information to assist you better:

• Did any hardware changes take place on the printer (replacing the cartridges, paper jam, etc.?)
• Any software updates that happened?
• Is it a genuine original HP cartridge?
• Did you try using another cartridge and check?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test document and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Please follow the steps suggested in the support document for -  Fixing Print Quality Problems - Click here

If the issue persists, I would suggest you try with a different set of cartridges and check if this works.

If nothing works, I would suggest it could either be a printer hardware or defective cartridge. I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Locane]

I had this same problem, and I'm a DevOps engineer with a background in hardware Troubleshooting.

I spent about an hour and a half pulling my hair out trying everything from drivers to different USB ports, and finally found that it was because I only replaced the Black Ink cartridge - not the color, and I had to force it to use Grayscale Printing.

In Windows 10:

Hopefully  anyone else who googles this will see this post and save themselves the hour + frustration I had.