cancel
Showing results for 
Search instead for 
Did you mean: 
Azkallean
New member
2 1 0 0
Message 1 of 4
378
Flag Post

Deskjet 2622 won’t print in color

HP Recommended
Deskjet 2622
iOS

Hi all, about 2 weeks ago I bought the HP Deskjet 2622 and set it all up and printed an A4 size photo in color. However now the printer won’t let me print in color now. 

the firmware and iOS app is up to date, I have full color and black cartridges. I have tried using AirPrint and HPSmart but I find any options or settings to change colour mode

 

any help please, thanks

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 4
Flag Post
HP Recommended

@Azkallean, Welcome to HP Support Community!

 

I see that you're unable to print in color from your iOS device to the HP Deskjet 2622 printer. I appreciate your efforts in trying to resolve the issue.

  • Does the printer make photocopies in color?
  • Did you make any changes to the printer or the mobile device recently?
  • Have you tried printing from a different application?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Azkallean
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for responding 

 

The printer will copy in color and print out the cleaning head sheet in colour too. I have tried to use Word for IOS and I still get the same result.

 

When I attempt to print something out and I’m on the print preview page the image is shown in colour. That changes when I attempt to print it out. 

In the settings for HPSmart and Word for IOS I can’t seem to find an option to print in either bland and white or colour. 

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 4 of 4
Flag Post
HP Recommended

@Azkallean

 

First, remove the HP Smart App.

Restart the iPhone and install the HP Smart app again.

 

  1. Turn on the printer and make sure ink cartridges are installed and paper is loaded in the tray.

  2. On the Apple device, open Settings, tap Wi-Fi and then tap the printer with DIRECT in the name (Example: DIRECT-72-HP Officejet Pro 6970) from the list of available networks.

  3. If prompted for a password, type 12345678. This is the default password to log in.

    If you created a custom password and do not remember it, go to your printer to get the password. The method to find the password depends on your printer model.

    Printers with a control panel display

    • Touch the Wi-Fi Direct icon  or navigate to the Wi-Fi Direct menu.

    • Go to the Reports menu, and then select Network Summary or Network config. to print a network summary page. Find the Wi-Fi Direct password in the Wi-Fi Direct section.

    Printers with buttons only

    • Press the Information button  to print a report with Wi-Fi Direct information. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

    • Press and hold the Wi-Fi Direct button  for 3 seconds. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

    • Press the Wireless  and Information buttons  at the same time. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

    • Press and hold the Resume/Cancel  or Resume button  for 2-3 seconds to print an information page. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

    • Press and hold the Resume/Cancel  or Resume button  for 10 seconds to print an information page. Find the Wi-Fi Direct password in the Wi-Fi Direct section of the printed page.

  4. Open the item you want to print, and then tap Print from the app or action menu.

  5. Select your printer from the list of available printers, and then tap Print.

  6. Reconnect to your local Wi-Fi network after the print job completes.

See if you get to print in color after connecting the printer through WiFi Direct.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation