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‎01-27-2024 01:33 PM - last edited on ‎01-30-2024 05:48 AM by Retired

HP Recommended

I have never ran my printer through Wi-Fi, I always direct connected it.  I now need to connect via Wi-Fi.  I tried to completely uninstall my printer then reinstall it but, it said a driver was missing. there is no help wizard.  What do I do?

3 REPLIES 3

‎01-30-2024 07:16 AM

HP Recommended

Hi @Kurt_Torgerson,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with connectivity.

 

Update the firmware and drivers by selecting your current OS. Click here

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Refer to this document and see if this helps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-30-2024 07:41 AM

HP Recommended

I called HP support for help. All they did was try to sell me computer security and when I told them I wasn’t interested they hung up. I got fed up and threw that HP printer in the trash and bought a Brother printer and it hooked up easily and works. HP support was useless

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‎02-01-2024 02:38 AM

HP Recommended

Hi @Kurt_Torgerson ,

 

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

 

Thanks for your time and patience with us. Take care

Nal_NR-Moderator
I am an HP Employee

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