Despite my printers abilities to connect to the wifi, I cannot connect it to my laptop

[AustinIstheOne]

This office jet pro 8610 seems to be able to connect to wifi and print just fine, but I can't seem to connect it to my MacBook Pro. I don't know what to do about this as I've already tried HP Smart to no avail along with changing the wifi networks.

[TEJ1602]

@AustinIstheOne, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jan167]

Just read a response, both printer and Mac say I am on the same network. 

A few minutes ago after unplugging and replugging it worked, and then it didn't connect. It is 6 feet from modem which runs on 2.4 Ghz and 5...,

The wifi light is on. 

I followed the instructions to run the ping and this is what it said, I couldn't get the computer to take the photo with option, wifi icon, shift 5, no camera showed up. I am so frustrated with my new computer and trying to follow all the instructions, please help me figure out what to do next.

-- 10.0.0.54 ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 4.749/10.311/12.165/2.096 ms

in HP smart

status says connected, ready, everything looks good, but does not work.

[TEJ1602]

@Jan167

Thanks for replying!

The communication seems to be good. Follow the steps below-

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!