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‎07-18-2020 11:41 AM

HP Recommended
Product: MacBook Air
Operating System: macOS 10.15 Catalina

My HP 5255 printer is connected to  the same Wi Fi address as my IPad , iPhone , and MacBook.

I go through a rest procedure , Pull router cord, Pull printer cord etc, Repower both then I can AirPrint but then after that It starts again,(cannot find printer.

1 REPLY 1

‎07-18-2020 12:06 PM

HP Recommended

Hi,

Apple devices use Bonjour to communicate with the printer, such behavior will likely occur when your router does not support transferring Bonjour packets or not configured correctly to allow such communication.

 

Please let me know your router brand and model, I will do my best to guide you further regarding your router configuration.

 

Also, click the Wireless icon and then the gear icon, select Print Reports, and then Wireless Test Report.

Can you see any warning or attention listed at the top of the report?

 

 



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