• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-18-2020 11:41 AM

HP Recommended
Product: MacBook Air
Operating System: macOS 10.15 Catalina

My HP 5255 printer is connected to  the same Wi Fi address as my IPad , iPhone , and MacBook.

I go through a rest procedure , Pull router cord, Pull printer cord etc, Repower both then I can AirPrint but then after that It starts again,(cannot find printer.

1 REPLY 1

‎07-18-2020 12:06 PM

HP Recommended

Hi,

Apple devices use Bonjour to communicate with the printer, such behavior will likely occur when your router does not support transferring Bonjour packets or not configured correctly to allow such communication.

 

Please let me know your router brand and model, I will do my best to guide you further regarding your router configuration.

 

Also, click the Wireless icon and then the gear icon, select Print Reports, and then Wireless Test Report.

Can you see any warning or attention listed at the top of the report?

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.