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leanneallen
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Devices not connecting to allow AirPrint

HP Recommended
HP OfficeJet Pro 8715

My printer used to work great with AirPrint from my iPhone and randomly it’s stopped working. I feel like I’ve tried EVERYTHING. If I want it to work I have to reenter the same WiFi over and over again by doing the Wireless Set up Wizard on my printer to get it to reconnect. This happens every. single. time. I. want. to. print. a. new. document. I have WiFi direct on automatic and I tried manual. I tried connecting directly to my printers WiFi. IM LITERALLY LOSING MY MIND OVER THIS SOMEONE PLEASE HELP

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TEJ1602
HP Support Agent
HP Support Agent
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@leanneallen, Welcome to HP Support Community!

 

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Refer to the document https://support.hp.com/in-en/document/c06182360 if need be.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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