Direct WiFi print problem on HP Laserjet Pro M12w using iPhone

[PeterWaahlin]

I'm connecting to the printer using the HP smart app on my iPhone without network (direct WiFi). The printer is recognized showing a green spot at the printer name, but the print key on the iPhone screen is not active, indicated by a dim color. What is wrong?

/Peter

[A4Apollo]

Hi! @PeterWaahlin, Welcome to HP forums.

I understand you have issues printing using HP smart app on your iPhone.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

What is the IOS version you are using on your iPhone?

Have tried printing using a with a different device? Does the issue persist?

As you mentioned you using Wi-Direct you are unable to print from HP smart app on your iPhone.

Please, the steps recommended below.

Try updating the IOS to the latest version and try printing again.

Try uninstalling the HP smart app from your iPhone/iPad and reinstall the latest version from the app store.

Or try printing using AirPrint and check it works.

1.Make sure the printer is on and in a ready state. If the printer is in sleep mode (power light is dim), turn the printer on or press the power button to wake it.

2.Open the document, photo, email, or webpage you want to print, and then tap the Action icon or to display menu options.

3.Tap Print or the Print icon, depending on the type of file you want to print.

4.On the Printer Options menu, tap Select Printer, and then select your printer from the list.

If a No AirPrint Printers Found message displays, go to the FAQ for more information.

5.Tap Options to change other settings if necessary. Some options, such as paper size, might not be adjustable and must be changed from the printer.

The Options menu might not display if your printer is black ink only.

Select the number of copies you'd like to print, and then tap Print.

   note:

If you are using a Wi-Fi Direct/HP wireless direct connection, be sure to go back into Wi-Fi settings and connect your Apple iOS device to your network.
 

Refer this article to know more information about printing using AirPrint.

Refer this article to know more information about Mobile Printing Solutions.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PeterWaahlin]

I have tried three IOS units (two iPhones and an iPad). The newest one is an iPhone SE with IOS 10.3.1. Same problem with all of them: The HP smart app sends the data stream (a pdf document) to the printer and shows a thumbs-up icon at the end, but the printer does not print. The connection is OK, fx I can print a status sheet and a demo sheet using the app. Best regards Peter.

[PeterWaahlin]

The wifi connection is insecure without a password. Is that a problem?
/Peter

[A4Apollo]

@PeterWaahlin, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

I have checked the printer specifications of your printer and your printer does not support printing using HP smart app.

The only option you have is to print using wi-fi direct.

Refer this article to know more information about printing using Wi-Fi direct.

Also, refer this article to know more information about compatible mobile printing solution.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PeterWaahlin]

You wrote:

I have checked the printer specifications of your printer and your printer does not support printing using HP smart app.

The only option you have is to print using wi-fi direct.

Reply:

Where did you read that the printer does not support the HP smart app? Please give me a reference (a text copy from the specifications list or a link). I'm using wifi direct. The printer does not support airprint, that's why I need to use the HP smart app.

[A4Apollo · Accepted solution]

@PeterWaahlin, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you needed to know what application would be supported by your printer.

I have attached screenshot below which shows what apps can be used for mobile printing.

If your printer had supported smart app, it would have been listed on the compatibility list. As there is no smart app on the list that means your printer does support printing using HP smart app.

Also, you can refer the same from my previous post which has a compatibility list of mobile printing options.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PeterWaahlin]

Thanks for your help!

[A4Apollo]

@PeterWaahlin, Thanks for writing back to us again.

You're welcome and I appriciate your efforts for writing back to us.

I am happy I was able to answer your query.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

[Goalibra]

Hi HP support,

Which mobile app can we use if HP Laserjet Pro M12w does not support HP Smart app? I understand that HP ePrint app has retired.