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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- Downloading software for my HP Envy 7640
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10-29-2019 10:46 PM
My new MacBook Air malfunctioned and destroyed everything that wasn't in the cloud, including the printer software and driver I had installed. I tried to install using HP software but it just stalled. My printer is, of course, useless if HP software won't work on my computer;.
11-03-2019 10:41 AM - edited 11-03-2019 10:54 AM
@Mark913, Welcome to the HP Support Community!
HP ENVY 7640 e-All-in-One Printer series is AirPrint compatible and using AirPrint driver to install the printer is recommended.
Let us follow these steps to install the printer on the MAC:
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
If you would like to download the HP driver, click here
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee