E-Print Not working

[nigeli]

Nothing is being printed by E-Print. All settings within the IP address are on, and apparently working, but no prints. I am getting the email showing the job has been received, but no print.

[Jeet_singh]

@nigeli,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the E-print stopped working on your HP Printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Have you checked the email address?

Have you checked if the printer is on and connected to the network.

In the meantime, I would suggest here is to follow the steps suggested in the support document for - HP Printers - Printing with HP ePrint. 

Go to HP ePrint Job Does Not Print for detailed troubleshooting steps.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[nigeli]

Hi Jeet,

Thanks for the response. I have looked into both links you mentioned without success.

As per your questions -

Some changes were made on another PC on the network as it was not connecting to the printer reliably - the printer seemed to change it's IP address so other PC's were unable to locate it. This issue was dealt with by my expert IT people, but I then had to reinstall the printer on the source PC, as it was not recognised on the network from the source PC. I also had to remove the existing HPePrint printer and reinstall  - "HP ePrint + JetAdvantage" but not sure whether this is working as  it is not recognised by HP Print and Scan Doctor as it does not have an IP address allocated to it separately from the actual printer.

The Email address is correct, and the Printer is on and connected to the internet.

Please see if possible the status within the IP - 192.168.0.3 which reports that everything is fine, but no mail sent to the email address is printed, although I do get the automated message that the print job has been received.

Hope to hear more.

Regards

Nigeli

[Jeet_singh]

@nigeli,

It's great to have you back and your patience is greatly appreciated. 

As I understand you still have concern with ePrint not printing, don't worry we're here to help you.

Just wanted to check if you have followed all the steps suggested in the support document, If so and still having the issue

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[nigeli]

Hi Jeet,

My previous reply confirmed that I had followed your suggestions with no response, and informed you of  any recent changes.

I do not seem to have received any response to that other than your message which asked the same questions I had already answered.

Please respond.

Kind Regards

nigeli

[KrazyToad]

@nigeli

It looks like you were interacting with @Jeet_singh, but he is out for the day. I'm KrazyToad & I'm at your service. 

Jeet_singh had sent you a private message with the contacts details for our Phone Support

I have sent you the details once again

Please check your private message icon on the upper right corner of your HP Forums profile

Next to your profile Name, you should see a little blue envelope
 

Thank you