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ENVY 4500 Series e-All-in-One Printer won't connect to home Wifi. Even after adding MAC address

HP Recommended
HP ENVY 4504
macOS 10.15 Catalina

I recently updated my wifi network from an Apple AirPort Extreme to a Google Nest Wifi mesh system wifi (access points are hard wired to each other). All my other devices seamlessly connected to the new Google Nest Wifi network (same network name and password as before with the Apple wifi) except my HP ENVY 4504 Printer. It will not connect.


The error print out states "Attention: Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup."


"Solution: 1  if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this test report) to the list of the-remitted devices for your wireless router before continuing."


The test that has failed is Settings > No filtering > FAIL. The printer settings are consistent with the wireless router settings.  I've adding the MAC address to the router. It is still not connecting. I do not know how to fix this.

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Hi @David__R

Welcome to the HP Support Community. I understand you are not able to connect the printer to the wireless network. I'd be happy to assist you.


To check if MAC address filtering is enabled on the router, kindly contact your ISP. Also, if it is enabled, you may ask them to add the printer into the 'allowed' list.


Let's try the below steps to see if that helps - 


1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 


2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 


3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 


4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 


  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
  • You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot and share it in your next post. Press the space bar when the icon turns into a camera.

You may restart the wireless router, the printer, and the MAC and check again.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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