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csw-whit
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Message 1 of 2
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ENVY 5000 - nothing but problems

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Is there an easy to find easy to use manual somewhere to help me try to get this printer to work. Bitterly regretting buying it, it is useless. drops out of wi fi, won't print, now printing slower than i could hand write documents, smudging ink and appalling copies, at my wits end and not intuitive to use. It is only a few weeks old and it will go out of the window shortly. 

HELP

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asmita6658
HP Support Agent
HP Support Agent
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Hi @csw-whit

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue. 

 

Here's the link for HP ENVY 5000 All-in-One series User Guide

 

For print quality issue, please try these steps - Print Quality Issue 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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