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ENVY 5000 - nothing but problems

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Is there an easy to find easy to use manual somewhere to help me try to get this printer to work. Bitterly regretting buying it, it is useless. drops out of wi fi, won't print, now printing slower than i could hand write documents, smudging ink and appalling copies, at my wits end and not intuitive to use. It is only a few weeks old and it will go out of the window shortly. 


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Hi @csw-whit


Welcome to the HP Support Community. I'd be happy to assist you with the printer issue. 


Here's the link for HP ENVY 5000 All-in-One series User Guide


For print quality issue, please try these steps - Print Quality Issue 


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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