ENVY 7830 not recognising photo paper tray

[Donna98]

Hello - please help. Firstly id like to say that I'm reaching out to this community because all of the other HP support routes are ineffective.

I have a brand new HP Envy 7830 and it isn't recognising the photo paper tray. The option is greyed out.

The paper is inserted correctly, there is no jam, I have done hard resets and updated the software - to no avail.

Ive seen this is quite a common issue but I haven't seen a soloution.

Please can someone help? with a soloution?

Many Thanks

[Jay_G24]

Hi @Donna98

Welcome to the HP Support Community. I'd be happy to assist you.

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced

Hope this helps! Keep me posted. 

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