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Locked

‎08-24-2016 12:47 PM

HP Recommended
Product: HP ENVY 4500 e-All

the power botton is flashing and there is a error code OXO2B7C2ED SM_MODULE C

49 people had the same question
1 REPLY 1

‎08-26-2016 11:17 AM

HP Recommended

Hi @Sarsan,


Thanks for reaching out to the HP Support Forums!

 

I see that you have an error message on your HP ENVY 4500 e-All-in-One Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

I would do a hard reset to see if that will resolve the issue.

  1. Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
  2. Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
  3. Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). 

 

I recommend that you follow the steps within this guide:

 

In addition, please try the steps within this guide:

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

3 people found this reply helpful
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