• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY 4524 All-in-One Printer

Please help. We forwarded an email with an attachment to our HP ENVY 4524 printer like we've done a hundred times before, using its own email address, but now whenever I turn on the printer it keep printing out the same attachment over and over again. Nothing is in the print queue via the laptop, but it's like this email is stuck in a continuous loop. How do I clear the email address queue down. It's a  @hpeprint.com address

1 REPLY 1
HP Recommended

Hi @CarpingDad1

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you would like to cancel the eprint jobs

 

Follow the below steps to cancel the ePrint job.

  • Log on to the hp ePrint center using this link
  • Click "Printers" or "My Printers" on the top menu bar.
  • Select your printer from the bar underneath the main menu bar.
  • You should see "Recent Jobs" in the main body of the page
  • You will find an option to cancel the job right under the date and time the job was submitted.

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.