Enable HP Web Service Problem

[Aeadam218]

Have  a problem to enable HP Web Service on a  HP Laser Jet M234. the printer is on a local network and is able to print when receives requests from the network. When going to its  EWS  to enable the services,  a message pops up showing "Enabling Web Service. Process may take several minutes". However it  has never finished and got connected.  HP Online account shows this printer disconnected from internet. Meanwhile, we have a HP Laser Jet M428 connected on the same local network and connected to HP Web Services without issue.  HP Support was consulted but the answers from them were not helpful. Any suggestions or experiences solving this problem are appreciated

[Nal_NR · Accepted solution]

Hi @Aeadam218,

Welcome to the HP Support Community. 

I'd like to help!

Kindly perform the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aeadam218]

Hi @Elohi_NR,

Reset did the trick.  Thank you.  However could not find where to  Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Aeadam218,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

Do not worry about that. If you need further assistance, feel free to reach out to us.