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‎08-15-2019 01:27 PM - last edited on ‎08-18-2019 09:15 AM by Retired

HP Recommended

The procedure did not work for me. Any other ideas?

2 REPLIES 2

‎08-18-2019 09:44 AM

HP Recommended

@MJBFL1, Welcome to the HP Support Community!

 

What model printer are you using?

Which version of macOS are you using?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the error persists?

 

For now, let us try these steps: 

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎09-20-2019 11:06 AM

HP Recommended

@MJBFL1 

Without more details it is hard to confirm but there is a reasonable possibility that that the issue you are seeing is due to expired certificate.

 

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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