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Locked

‎08-24-2020 10:50 AM

HP Recommended
Product: HP Office jet 3830
Operating System: macOS 10.15 Catalina

I followed all steps to establish the printer. disconnected wifi reset the printer and still continue cannot print due to the encryption expiration

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2020 10:52 AM - edited ‎08-24-2020 10:53 AM

HP Recommended

Hi,

Follow the below steps to generate a new self-signed certificate for the printer, this should resolve the problem:

https://support.hp.com/gb-en/document/c06447928

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
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2 REPLIES 2

‎08-24-2020 10:52 AM - edited ‎08-24-2020 10:53 AM

HP Recommended

Hi,

Follow the below steps to generate a new self-signed certificate for the printer, this should resolve the problem:

https://support.hp.com/gb-en/document/c06447928

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No

‎08-24-2020 11:20 AM

HP Recommended

This was the answer. Thank you so much

 

Mark

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