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BSMorrell
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Envy 4500 cannot connect to new wi-fi network - was fine prior to new modem

HP Recommended
Envy 4501
iOS

I have an older envy - Envy 4501. It's a great printer and was working perfectly with wireless and mobile printing. We recently replaced our router/modem and now the printer cannot connect to the wifi network.

 

Is this an issue because the printer is old and out of date? Our router/modem was too - maybe the new modem/router is too new? I hope not, I really like the envy 4501 and hope to not have to replace it.

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TEJ1602
HP Support Agent
HP Support Agent
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@BSMorrell, Welcome to HP Support Community!

 

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

if you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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