Envy 4510 will not connect to computer tried everything, it also throws comput off line when attempt

[kpsmanty]

I haveunpluged and restarted router, and nothing has changed. Been w/o printer access for weeks. Need help!

[MathewT]

Hi @kpsmanty

Welcome to HP Forums!

It’ll be an honor to guide you through the steps needed to identify and address your query.

I understand you have some connection issues between your printer and your computer.

Let's work together and check if we can resolve this issue.

Step 1: Use HP Print and Scan Doctor to check connectivity

• Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.

• Once HP Print and Scan Doctor opens, click Start, and then select your printer.

  • If your printer is not in the list, turn it off and on, and then click Retry.

  • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

• If a screen displays prompting to turn on printer updates, click Yes and continue.

• If a screen displays prompting to make your printer the default printer, click Yes and continue.

• If the printer continues to go offline, continue to the next step.

Step 2: Connect to the wireless network

• Turn on the printer if it is not already on.

• On the printer control panel, touch the Wireless icon .

  The Wireless screen displays.

• Touch the Settings icon .

• Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

If this does not work, proceed to the next step.

Step 3: Manual IP Address

Restart your router, printer and your computer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Save the settings. If it shows any error, go back and try once again. This should do the trick.

Let me know if this helps.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

Cheers

[kpsmanty]

Matthew,

Will try your suggestion. With all the time I spent trying to connect the printer I purchased a new one (HP 2652) and had the same problems. With help from AT&T (my provider) we got it to work but it still says not connected but it does print. Go figure.

Keith

[MathewT]

Hi @kpsmanty

Give this a try and let me know if this helps you have a stable connection.

Run the print and scan doctor first and check if this helps you fix the issue.

Keep me posted.

Cheers