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05-03-2020 11:30 AM
Hi. I have a problem with the printer.
I have registered it on Wi-Fi network and configured on my devices.
It works fine tanto the start ; but after stand-by I can’t discovery it in the network.
It keeps the ip address,the led is fixed blue, but I can’t Ping it!
Can you gelo me?
05-11-2020 10:44 AM - edited 05-11-2020 10:45 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
To better assist you -
- Is your printer connected to a home network or public network?
- I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
- What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
Keep me posted.
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Have a great day!
05-11-2020 10:56 AM
tks for the answer.
The printer is connected to a home router ( tplink archer vr1210) with 5GHz band , since August 2019.
But only from 2 weeks it works bad. It started to works bad after auto-upgrade to version 2009b.
I need turn off and turn on it to use it.
I have made a factory reset , without result.
The issue is ....after few minutes it lose the connection ( but the blu led is fixed)
05-12-2020 06:53 AM
Let's try the below steps to see if that helps -
1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
I'd like to know the following to isolate the issue further-
1.) Are the printer and Mac connected to the same network?
2.) What is the distance between the router and the printer?
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.