Envy 5032 no Network connection

[Jimladdo]

New Envy 5032 printer ok with USB connection, but will not connect wifi to network via my HP Pavilion laptop. Tells me cannot connect as using wrong router key (which is not true). Never had this trouble with previous wifi printers, some of which were HP.
Printer tells me it is connected to router. Laptop is connected, obviously, as is my phone and other sundry items. Only printer refuses to connect.

When I try to connect, the wifi to laptop briefly cuts out and then returns when I canceltrying to connect printer.

Tried all resets. No difference.
Any ideas?

[Raj1788]

@Jimladdo

Thank you for joining the HP Support Community

Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Now try connecting the printer to the network and try to print.

If you are facing the same issue. use this link: https://support.hp.com/us-en/product/hp-envy-5640-e-all-in-one-printer-series/6583033/document/c0341... for Changing from a USB to a Wireless Connection

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Jimladdo · Accepted solution]

Managed to sort this. Computer was for some reason showing more than one Envy 5000 printers and I was trying to connect to wrong one. OK now.

[Raj1788]

@Jimladdo

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)