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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Envy 5032 no Network connection

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04-18-2019 11:55 AM
Hi, I connected my new Envy 5032 printer today to IPad and this all worked extremely well via the HP App. However, after unplugging the printer to move it, it will now not detect my WiFi. I have tried all recommendations including restore settings, restarting router, and printer. When I try to add as a new printer and launch wireless network wizard it basically never stops searching for a network and so doesn’t even give me an option to type in my network manually. Any suggestions welcome. Thank you.
04-19-2019 11:54 AM - edited 04-19-2019 11:55 AM
A warm welcome to HP Community! I'd like to help.
Let's reset the printer network settings and then try to connect it to your home WiFi. Here is how to do it:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, touch Wireless icon , touch
(Settings) and then touch "Restore Network Settings".
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) On the printer control panel, touch the Wireless icon .
7.) Touch Wireless Setup Wizard, touch the name of your network, and then follow the instructions to connect the printer to your home WiFi. Touch the Settings icon .
8.) Touch Wireless Setup Wizard and then follow the instructions to connect the printer to your home WiFi.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee