Envy 5530 prints alignment page but won't my requests

[Bullsprig57]

I've tried printing from both windows andprin mac.  Printer prints alignment page but when I try to print a page, printer sounds like it is printing yet the page comes up white.  Same when I hit 'COPY"

[Max3Aj]

@Bullsprig57, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP Envy 5530 prints an alignment page but won't print your documents or copies—only blank pages come out. Let's walk through some steps to resolve this:

Check Ink Levels

• From the printer control panel, look for an Ink icon or navigate to Settings > Ink Levels.
• Alternatively, open the HP Smart App on your PC or Mac to view estimated ink levels.

If ink levels are low or empty, replace the cartridges.

Reinstall Ink Cartridges

• Open the cartridge access door and wait for the carriage to stop.
• Remove both cartridges and inspect them:
  • Ensure the protective plastic tape is removed.
  • Do not touch the copper contacts or ink nozzles.
• Reinsert the cartridges firmly until they click into place.

HP inkjet printers - Alignment issues and errors | HP® Support

Run Printhead Cleaning

• On the printer control panel, go to:
  • Settings > Tools > Clean Printhead
• Alternatively, use the HP Smart App:
  • Go to Printer Settings > Print Quality Tools > Clean Printhead

This helps clear any dried ink or clogs that may be causing blank pages.

Try a Copy Test

• Place a document on the scanner glass and press Copy.
• If the copy is also blank, it confirms a hardware or ink delivery issue.

Reset the Printer

• Turn off the printer and unplug it from the wall.
• Wait 60 seconds.
• Plug it back in and power it on.

This can help clear any internal errors.

Update or Reinstall Printer Drivers

• Visit the HP Support Page and download the latest drivers for your OS.
• Reinstall the printer on both Windows and Mac.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support