Envy 5530 wireless print does not print Excel spreadsheet gridlines properly.

[TOMBUG]

I spent many career years managing software and harware support in a major company.  My experience is that that so-called "Level 1" support is rarely effective anywhere for other than the most rudimentary problems, and almost never effective in remote outsourced locations (e.g. India).  The reasons are not only skill level and language barrier.  Think about it -- if Level 1 can't resolve a problem and passes it on to a higher skill level, is that not considered a Level 1 "failure" from a performance measurement standpoint?  Thus, what results is significant delay in passing a problem on, if it's passed on at all.

What is worse in this case is that we have an HP employee, who supposedly works in the same product area, claiming (twice) that the ENVY 5530 problem has been passed on, and there's still not a cogent response that defines the reason for the problem, let alone a real solution for it.  Even if the problem can't be solved, or won't be because of cost or other considerations, that should be disclosed.  Personally, I can accept the Best Mode workaround if that's all that will be provided, for whatever reason.  What I can't accept is an ongoing and fruitless "support runaround." 

[Ciara_B]

@TOMBUG

I genuinely do appreciate that this is frustrating. Please be assured that I certainly have followed up with the SW team, and I will keep this thread updated.

Ciara

[i_hate_8]

Give 'em hell Tom. I won't use a workaround unless supplied by the manufacturer - HP. If they can't come up with something, I'll throw the printer in the trash (where) it belongs, and then go buy a competitor's model.

[TOMBUG]

For the record, the first post in this thread was made on 12/31/2013.  With a HP employee involved, we are now approaching five months without an explanation of the real reason for the problem and a statement about what HP is or isn't going to do about it.  By any standard this is unacceptable customer support.

[patlee7]

I am new to this thread.  I just experienced this gridline omission problem with my new HP5530 Envy.  Has there been any soilution since this last post or was the problem simply dropped by HP? 

[patlee7]

Has this problem simply been dropped by HP or am I missing something?

[TOMBUG]

The so-called "solutions" posted previously in this thread are the only ones I'm aware of.  To my knowledge, HP has not provided a real solution, or at least has not made me aware of such.

[gudgolf]

They are not interested in fixing the piece of junk, I recommend you do as I did, get an RMA and return it to HP and bo by a Brother. Their customer service is mostly in INDIA and couldnt find their back sides with both hands let alone speak understandable english. Good luck

[TomBuggy]

Whre oh where is Clara B?  Is she still waiting for her peers to get back to her with an explanation of the problem and a decision about what, if anything, will be done about it?

[JamesInIndy]

I just bought my ENVY 5530 today, and the first thing I tried to print was an excel spreadsheet with gridlines.  What kind of a glitch is this?  It skips more than half of the gridlines, seemingly randomly. 

I'm glad I found this thread, but am very disappointed that this printer will not work with Excel:  one of the most basic programs of which probably 90% of my printing consists.

HP, is there a patch to fix this?  If not, I may be taking this back to the store.