Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Envy 5660 not printing photos consistently

HP Recommended
Envy 5660
Microsoft Windows 10 (32-bit)

I am trying to print photos. When I try to print them, the printer says that there is no paper in the tray. I have tried using 4x6 photo paper in the photo tray and tried to use it in the main tray. Then when it finally registers the paper in the tray, it only prints part of the photo or none at all with black streaks on the back. Sometimes it will jam the printer. I am using HP Photo paper 4x6. 

HP Support Agent
HP Support Agent
18,054 18,053 1,250 1,470
Message 2 of 2
Flag Post
HP Recommended

@JuliaGulia, Welcome to the HP Support Community!


I understand you are not able to print photos. Let us try these steps:


Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.


Make sure the photo papers are properly loaded in the tray. Refer to - Loading Paper, Envelopes, Cards, and Photo Paper


Which app are you using to print?

Have you tried using the HP Smart app?


Check the print settings on the app before printing. For the print settings guide, click here


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation