@JuliaGulia, Welcome to the HP Support Community!
I understand you are not able to print photos. Let us try these steps:
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Make sure the photo papers are properly loaded in the tray. Refer to - Loading Paper, Envelopes, Cards, and Photo Paper
Which app are you using to print?
Have you tried using the HP Smart app?
Check the print settings on the app before printing. For the print settings guide, click here.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee