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- Envy 6010 Stopped printing black ink and now won't print bla...

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05-02-2024 06:50 AM
Product: HP ENVY 6010 All-in-One Printer
I was printing a series of photos on best print and the final page was very poor quality.
I performed a clean program and received a test print - no black ink. I performed a deep clean - same result. I have removed and reinstalled the ink cartridge and performed another clean - still no black ink. The system says that there is a supply of ink in the cartridge but I have not had a replacement for a very long time and I think that the cartridge may have run out of ink.
How can I get a new cartridge issued to be able to check? At the moment I cannot print what I need to.
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