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SMDiGz
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Message 1 of 2
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Envy 6400 Replacement Cartridges

HP Recommended

Purchased the HP Envy 6458 5/21 and enrolled in the HP InstaInk program. Received the welcome pack only, no other shipments during the 5 month free program. After running out of ink, I had to purchase Original HP cartridges. Learned that the InstaInk system doesn't recognize these either. Now I'm being billed but have to manually purchase cartridges. I will post my horrible experience on social media, throw this printer in the trash and never buy another HP product if this isn't rectified immediately. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@SMDiGz, Welcome to the HP Support Community! I’m here to help.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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