cancel
Showing results for 
Search instead for 
Did you mean: 
Dinael
New member
2 1 0 0
Message 1 of 4
451
Flag Post

Envy photo 7155 won’t print color

HP Recommended
Envy photo 7155
macOS 10.13 High Sierra

My printer use to work fine and all of the sudden stopped printing in color, only black and magenta. What can i do?

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 2 of 4
Flag Post
HP Recommended

Hi @Dinael

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

For now, let us try these steps:

 

Check the estimated ink levels

On the printer control panel, swipe down to open the Dashboard, and then touch the Ink icon. Replace any low or empty ink cartridges.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the ink cartridges

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Cartridges, and then touch Continue.

    If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

    Also, perform step 13 from this document.

Print a Print Quality Diagnostic page

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

  3. Examine the color blocks for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Dinael
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

The copy came out magenta and black and super low quality

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 4 of 4
Flag Post
HP Recommended

@Dinael

 

If you have tried the steps mentioned and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation