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Eprint does not work from certain email addresses

HP Recommended
Envy 4520
Android 9.0 Pie

Eprint only works from my Gmail account but not from my account which is one of the most common German providers. How to get my account work also? Thanks everybody!

HP Support Agent
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@Bernie3008 If you need to change your eprint email ID: click here

try using the following apps to resolve the issue:

Please let me know if this resolves the issue, or if you require further assistance.


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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HP ePrint app was discontinued in 2017 for IOS and 2018 for android.
I have the same problem, everything seems to be correct setup. On PageWide Pro 477
When I send an email from one address, the page gets printed. When I send from another, nothing happens.
Both of the addresses are allowed on the printer. The same pattern persist if I change it to allow everyone to print.
Is it possible to check if a specific address or domain has been blocked?

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