Eprinting connection

[Tblack8904]

I'm trying to eprint, got on their website signed up and entered the printer code but it has already been taken is there any way to reset the information to where I can set it up on my phone.                    Thanks

[atharva_gp]

@Tblack8904,

Thank you for reaching out to the HP Support community!

Let's try to remove the web services from the printer and set up the services again. This may fix the issue.

• On the printer control panel, touch the right arrow and select Set Up
• Go to Web Services > Remove Web Services/restore factory Settings
• Restart the printer
• On the printer control panel, touch the right arrow and select Set Up
• Go to Web Services
• Follow the on-screen instructions and complete the web services set up.
• This will generate a new printer code. 
• Use this code and add the printer to the HP Connected account
• Refer to this video for the set-up procedure.

Let me know if this information helps. 

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