Error 0X61000072 - when printing

[Saz4]

Error 0X61000072 - error received when trying to print and does not print

[KrazyToad]

Saz4

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I would like to help

May I know since when are you facing this issue?

Are you getting the error on the Printer or on your computer?

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Also download and run the HP Print and Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Saz4]

Hello . I called HP and they guided me through a reset. unfortunately I still had the same error and they said that it was a hardware failure and they are sending me a replacement printer. thanks for your response.

[Riddle_Decipher]

@Saz4

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @KrazyToad, as the tech is out for the day, that said, I have reviewed your concern and I'm glad you are getting a replacement printer, if you have any other queries or concerns regarding the same, please feel free to get back to us any time and we'll be glad to help you out.

I hope you have a good day ahead,

Take care.

[M_patts]

I have this issue and it still hasn’t been resolved, even with all those steps. What should I do?

[asmita6658]

Hi @M_patts

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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