Error Code OX83C0000A

[Brian7175]

I am getting the Error Code OX83C0000A NOS_LOADER_APP on my printer.  I have tried the unplugging and plugging back in and nothing has worked.  need assistance

[B_Will]

Reading a few of the same messages, besides power reset, they have said to upgrade firmware, and one said to removed ink cartridge, then power cycle.

[Brian7175]

Cant't remove the ink cartridges as they are stuck and won't move

[B_Will]

Will it move with the power off?

If not try the firmware upgrade.

[B_Will]

Found this article that says the carriage should move with little force when powered off, unless something is jamming it.

https://support.hp.com/us-en/document/c03874971 

[marcel123]

I am having the same error code?  HELP please

[sandytechy20]

@marcel123

Welcome to HP support community.

Provide the printer model number or the product number?

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[marcel123]

Thank you for the message.

tried that several times.Pressing the ON button the printer does not show any sine of life. Unplugged the power from the printer and re-plugged then the printer's  Indicator blinking and same error code shows again.

Any suggestions?

[sandytechy20]

@marcel123

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[marcel123]

accepted solution