Error Code XO6100000e

[cherrieflys]

This error code wont clear and the printer will not print, I have shut it off, waited, turned it back on. Unplugged it etc.....

what is this error code and how do I fix this? It was working fine till this happened.

Error Code OX6100000e

[Jeet_singh]

Hi @cherrieflys,

Welcome to the HP Forums! 🙂 
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
 
As I understand that you are getting an OX6100000e error on the printer and it will not print.

Don't worry as I'll be glad to help with your HP Officejet Pro X576dw Multifunction Printer.

Please follow these steps to troubleshoot the issue.

Step 1: Reset the printer.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

• Turn on the printer.

• Wait until the printer is idle and silent before you continue.

• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

• Remove the ink cartridges from the printer.

• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

• Wait at least 60 seconds.

• Plug the power cord back into the wall outlet.

• NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, if it does not automatically turn on.

  The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

• Reinsert the ink cartridges, and then close the ink cartridge access door.

• If you receive a prompt to print a calibration page, do so.

• If you disconnected the USB cable, reconnect it to the rear of the printer.

• Try to print.

If the issue persists it could be a hardware issue and I would personally suggest you contact our HP Phone Support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted with the outcome.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂