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AlishaW
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Solved!

Error Code

HP Recommended
HP ENVY 4500 e-All-in-One Printer series
Microsoft Windows 10 (64-bit)

I get the following error message when I try to print from my mobile device:

Error Code

0X02B7C2ED

SM_Module C

I cannot print using my mobile device now. Does anyone know how to fix this? 
Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @AlishaW

 

Welcome to the HP Support Community. I'd be happy to assist you with the "0x.." error.

 

To better assist you - 

 

1.) Does the copy works? 

2.) Have you tried printing from a different device? 

 

While you respond to that, please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,740
Message 2 of 4
Flag Post
HP Recommended

Hi @AlishaW

 

Welcome to the HP Support Community. I'd be happy to assist you with the "0x.." error.

 

To better assist you - 

 

1.) Does the copy works? 

2.) Have you tried printing from a different device? 

 

While you respond to that, please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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AlishaW
Author
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Message 3 of 4
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I’m able to print from my cell phone now. Thanks!

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,740
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Hi @AlishaW

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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