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‎01-11-2020 08:15 AM

HP Recommended
Product: HP Envy 5020
Operating System: macOS 10.15 Catalina

Error code 0XB8D88066 is being displayed and all lights are flashing. Prior to this we tried printing from various devices we have in the house but none worked. I tried various things including the online virtual agent but have not had any luck.

14 people had the same question
1 REPLY 1

‎01-13-2020 08:48 AM

HP Recommended

Hi @PaulMorey

 

Welcome to the HP Support Community. I'd be happy to assist you with the "0x.." error.

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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