Error code 403

[Dejadavis]

Suddenly cannot scan to email. Getting the dreaded 403 error code also! I do not see any responses to everyone's cry for help here!! Surely you can inform us what/how to fix this!

[Dvortex]

Hello, @Dejadavis – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are having issues while setting up scan to email feature on your Photosmart printer. I will certainly do my best to help you fix this issue!

Let's start by assigning a public DNS address to your printer. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
 

Restart the router and the printer once done and then try the scan to email again.

If the issue persists, I would suggest you setup the email profile via printer EWS page as suggested below. Try the steps below:
 

1. On the printer control panel, touch the Scan icon.

2. Touch the Email icon .

3. Touch Add User on the Select Your Account screen.

4. Touch Continue on the Welcome screen.

5. Touch the Email dialog box, type your email address, touch Done, and then touch Continue.

   A PIN number is sent to the email address you typed.

6. On your computer, log into to your email account and note the PIN in the email sent from eprintcenter@hp.com.

7. Touch the PIN dialog box and enter your PIN. Touch the Remember Me check box if you want to store your email account settings, and then touch Log In.

8. Select a security option on the Remember Me Information screen.

   • Select Auto-login to store the PIN. This is a low security option best used when you are the only person using the printer.

   • Select Store Email to store the email address, but not the PIN. The PIN must be typed each time you scan to email. Use this more secure option if multiple people use the printer to scan.

9. Now try using the scan to email feature from the printer screen.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dejadavis]

The first person I spoke w from an 800# listed wanted over $200 to fix it, second HP 800# I found inside this forum said HP deleted the availability through auto updates and wanted me to buy a new printer right then over the phone!
I tried these fixes already and could not get either to work, but will try one more time.

[Dejadavis]

So, I've tried again. When I click on "manual ip" it will NOT let me click on "suggest manual IP address"! Therefore I cannot go any further in your instructions.
Your second suggestion I've already done with no success.
This is crazy! Why did the second gal I spoke with at
800-620-8060 (hopefully that's a tech support for HP) tell me that HP via auto update deleted the files to be able to "scan to email" because my product was old (only 3 years) and said HP would like me to buy a new one. This is totally crazy.
I may never buy HP again

[Dvortex]

Hello, @ Dejadavis

First off, I not sure the number that you posted here is the actual HP tech support number. Let me know the country you are from and I might be able to get you the correct number. 

Now, from HP we have not removed the scan to email feature on your printer. It looks like an issue with the server settings. Try to update the printer firmware first. Go to http://hp.care/2pBmpWE to download and update the printer firmware. 

Once done, perform network power drain as suggested below and then try to assign a public DNS for your printer. 

1. Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
2. Wait for 2-3 minutes.
3. Now turn on the modem if present. Wait till all the lights are steady and idle.
4. Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
5. Then turn on the printer and other devices.

Now, follow the steps in my first post to assign a public DNS to the printer. 

Let me know if that helps!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dejadavis]

Thank you, I will try your suggestion later today. I am in the USA, and the 800# I listed I found inside this forum. It's really scary as you don't know whether or not these people I talk with are actually working for HP or not. I really got scared when she tried selling me a new printer over the phone, and I hung up. I'll post later if your suggestion worked. I am not tech savvy at all, I only know how to use the printer and computer, not fix any problems.

[Dvortex]

Hello, @Dejadavis

Thanks for the update!

Please try the steps and let me know if the issue is resolved by marking the post as a Solution!

Hope to hear from you soon!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!