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‎10-27-2023 07:36 AM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 11

I've gone to try and scan something today on the Envy 5010 and it's come up with an error code:

 

OX00829C98 HW WATCHDOG C

 

I have unplugged the printer from the mains and left it for 60 seconds before plugging it back in and it just immediately comes up with the same error again.  I have run the diagnostics on HP Smart and it's telling me there isn't an issue.

I've checked a few other options online, so I have also re-set the router, I can't take the cartridges out as they won't move to a position so that I am able to.

 

Is anyone able to help?

 

Thank you

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