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‎04-24-2019 06:47 AM

HP Recommended
Product: Envy 5660

Help! I'm ready to throw either my laptop or printer out the window! 

I have uninstalled the printer, cleared the spool, attempted to connect via wifi direct and I keep getting the error code on my laptop "printer needs intervention".  I can print from my phone without a problem.  Can someone please help?

 

Thanks!

Tags (1)
1 REPLY 1

‎04-25-2019 07:19 AM

HP Recommended

@zbird77

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Operating System installed on the Laptop.

 

If it's Windows, follow the steps below:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/document/c00113719

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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