Error message that printer not available

[NanaM2]

When I try printing a document I get a message saying printer is not available but when I check the connections everything is fine.

[Raj1788]

@NanaM2

Welcome to the HP Support Community

Could you please help me with the operating system of your computer?

Is the copy working fine?

Keep me posted.

Cheers:)

[PYL]

I am using a Surface Pro, Windows 10. I can print the wireless network test results report (pass, good, etc) and the printer status report, but when I try printing from onedrive, I get a "printer offline" message. 

[Raj1788]

@NanaM2

Turn on Web Services from the Embedded Web Server (EWS)

Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.

1. Print a Network Configuration Page.

   • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

   • Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless  and Information  buttons simultaneously, or press the Wireless and Start Copy Black  buttons at the same time.

   For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'

2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

   NOTE: 

   If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

   Figure : Locating the URL(s) for Embedded Web Server address

   

3. On your computer, open an Internet browser.

4. Type the URL address for the EWS in the browser address bar, and then press Enter.

   NOTE: 

   Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

5. If a website security certificate displays in the Internet browser, click Continue.

   The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

6. On the EWS webpage, click the Web Services tab.

7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

   Figure : Example of clicking Continue

   

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/model/77816... for Cannot Connect to Web Services.

Keep me posted, how it goes!

Have a great day!

Cheers:)