Error message

[Linda7449]

My printer is not responding to print requests.  The error message states that the paper tray is not closed.  I've tried looking for a jam, opening and closing the tray, changing out the paper, turning it off and then back on after a while, uninstalling and re-installing, and continue to get the same result.  Does anyone have another suggestion?

[Raj_05]

Hi @Linda7449,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've tried a lot of troubleshooting steps already! If the paper tray error persists despite those efforts, there are a few more things you can try.

• Reset the printer: Sometimes, a simple reset can resolve various issues. Unplug the printer from power, wait for a minute or so, and then plug it back in.
• Check for firmware updates: Ensure your printer has the latest firmware installed. Sometimes, updates can fix bugs or glitches causing errors.
• Inspect for foreign objects: Even if you've checked for paper jams, there might be small bits of paper or debris stuck in the printer's mechanisms. Use a flashlight to thoroughly inspect the printer's interior.
• Verify paper tray alignment: Make sure the paper tray is properly aligned and inserted into the printer. Sometimes, misalignment can trigger false error messages.
• Try a different paper tray (if available): If your printer has multiple paper trays, try using a different tray to see if the error persists.

Hopefully, one of these suggestions will help resolve the issue with your HP ENVY 5540 printer!

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support