Extremely slow printing from Android 6.0 device

[whiskaers]

My first time trying to print from a mobile device (cell phone).  The printing took 10 minutes and only printed 1/2 of data, then cancelled the print job.  I don't know where to go from here.   John...

[A4Apollo]

Hi! @whiskaers, Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand when you print using an android device the printer is printing very slow.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you updated your Android device to the latest version?

Have you tried printing in draft mode from your printer? Does the issue persist?

What application are you using to print from your Android device?

Please share the printer model name to assist better.

Try printing using a different brand of paper.

As you mentioned when you print using an android device the printer is printing very slow.

Try the steps recommended below.

Install or update the HP Print Service Plugin on your Android OS 4.4 or later device from the Google Play Store, and then turn on the plugin. 

   note:

Menus, icons, and the location of the print settings vary depending on Android version and device manufacturer.

1. Make sure your Android device is connected to the same wireless network that your printer is connected to, or that Wi-Fi Direct on your printer and Android device is enabled.

2. On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

3. Once the installation or update is complete, choose a method to turn on the HP Print Service Plugin:

   note:

On Android devices with 7.0 (Nougat) and later, the HP Print Service Plugin has turned on automatically after installation. Skip to the step to Print with the HP Print Service Plugin.

• If this is the first time you installed the HP Print Service Plugin, swipe down the home screen to display the notification dashboard, and then find HP Inc. service installed.

If you updated the HP Print Service Plugin, tap Settings, tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

4. Tap HP Inc. service installed or HP Inc. and then tap On.

5. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.

Refer this article to know more information about printing from Android devices. Link: https://hp.care/2EQeBGw

Also, if you still have issues after trying the steps you can use HP smart app to print from your Android device.

Refer this article to know more information about using HP smart app. Link: https://hp.care/2xY0QmY

If the issue still persists after trying out the steps, try updating the printer firmware and check if it helps.

Update the printer firmware using this link: https://hp.care/2LxjXev

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Jlesalle]

I have read through the steps outlined above but am wondering why the same printer prints normally (without any additional setups/tweaks) when printing from the iOS App?

This means that the issue is not with the printer but with the Android App. So the question come out to be: when will HP fix and update the HP Smart App for Android?

By the way, here are the answers to the questions earlier posted by the HP Support Person:

Did you make any changes to your printer? - NO

Does the issue persist when you make a copy from your printer? - ?????

Have you updated your Android device to the latest version? - YES

Have you tried printing in draft mode from your printer? Does the issue persist? - WHAT IS DRAFT MODE?

What application are you using to print from your Android device? MS OFFICE 365

Please share the printer model name to assist better. - HP DeskJet Ink Advantage 3789

Try printing using a different brand of paper. - Really 🙂